| Three broad categories of definitions of quality are a. product quality, service quality, and organizational quality b. user-based, manufacturing-based, and product-based c. internal, external, and prevention d. low-cost, response, and differentiation e. Pareto, Shewhart, and Deming |
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| b. user-based, manufacturing-based, and product-based Explanation User-based quality is based on the subjectivity of consumer preferences. Quality means different aspects to different individuals. Some individuals may consider color an aspect of quality, while others consider material their main aspect of quality. Product-based quality reflects the differences in ingredients and attributes that are unique with each product. Manufacturing-based quality reflects cost-reduction and is more concerned with manufacturing and engineering. How a product conforms to the given specifications and its reliability determines the manufacturing-based quality. |
