Describe a customer service encounter you have experienced or observed where the service

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Describe a customer service encounter you have experienced or observed where the service

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Describe a customer service encounter you have experienced or observed where the service provider did an outstanding job in serving a culturally diverse customer. Conversely, describe a service encounter where the service provider was insensitive to the needs of the customer.

Explanation & AnswerSolution by a verified expert

Explanation
A company may have provided the customer with the best customer service. The customer may not know how to speak Language E or Language H. The customer service at the company may have been observed to be flexible in fulfilling the diverse cultural needs of the customers. The company may help the customer by providing an option to connect with an official trained to speak the customer's language. For instance, if the customer knows only Language F, then the company can take care of the same by connecting the customer with the official who speaks Language F.

A company may have provided the customer with the worst customer service. The company may be observed to not fulfill the needs of the customers that have hearing problems. The company may be observed to not possess customer care that is friendly for disabled customers. The officials may be rude to the customer and not attend to the customer in an appropriate manner. The individual observed that in the company, the customer who has hearing problems may not have been treated in an appropriate manner and with care as the employee may have lost patience during interaction and may have started being rude and shouting at the customer. The customer may have felt humiliated and left the premises. The insensitive behavior shown by the employee might have tarnished the company's image for serving disabled customers. The employee could have written the communication or called another employee to deal with the situation.

Sample Response
An individual may have experienced the best customer service at a company. The customer may not know either Language E or Language H but may have wanted to speak with a representative who knew Language F. The customer may get to select the option to talk in their own language and connect with the concerned official.

An individual may have experienced the worst customer service at a company. The customer may have hearing issues and could only hear loud voices. The customer may not have been able to understand the employee and the employee may have gotten frustrated and started yelling instead of finding a better way to deal with the customer like writing the problems.

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