How closely do you identify with the idea that an internal customer is important?

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How closely do you identify with the idea that an internal customer is important?

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How closely do you identify with the idea that an internal customer is important? Write a journal entry explaining your response.

Explanation & AnswerSolution by a verified expert

Explanation
Internal customers include employees, consultants, clients, and departments of the company. An individual might have different opinions on the importance of these customers.

Evidence supporting an individual might highly associate with the importance of internal customers are:

An Individual might think that the employees are the main executors of the strategy in the company. The success and the failure of the company highly depends on the employees and their cognitive ability.
An Individual might also think that internal customers help in providing services to the external customers. Consequently, treating them well would help in serving external customers better.
Evidence supporting an individual might not be highly associated with the importance of internal customers are:

An Individual might think that external customers and their preferences are more important than internal customers as the preferences of the external customers directly affect the sales of the company and their revenue generation.
An Individual might also think that the internal customers are not much important because the company has to focus more on the external environment of the company and the internal customers like employees are always replaceable and adjustable as per the situation.
Sample Response
There might be the following two possibilities:

An individual might highly associate with the importance of internal customers as internal customers help the company to grow.
An individual might not be highly associated with the importance of internal customers as external customers directly affect the sales and the revenue of the company.

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