If you owned your own business, would you provide your customer base with a tiered service system

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If you owned your own business, would you provide your customer base with a tiered service system

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If you owned your own business, would you provide your customer base with a tiered service system? Defend your position.

Explanation & AnswerSolution by a verified expert

Explanation
The evidence supporting the argument that an individual may make use of a tiered service system to cater to the customers are:

The tiered service approach helps an organization to be loyal to its customers as it provides customer satisfaction to a greater extent by rewarding the customers for their huge purchases according to the standards set by the organization.
This service approach understands the potential value of consumers and serves them accordingly under different levels. So, an organization can precisely identify the unique needs of the customers and set guidelines for serving the customers in a unique manner.
The evidence supporting the argument that an individual may not make use of a tiered service system to cater to the customers are:

The tiered service approach followed by the organization does not offer equal and supportive services to every customer at different levels because it emphasizes the volume of the purchases made by the customers and rewards them accordingly. As a result, the company may lose some of its customers.
The organization that follows the tiered service approach may fail to develop specific parameters for different levels of customers in serving their unique needs. It also makes the customers feel like they are treated indifferently and the organization does not acknowledge their needs in an effective manner.
Sample Response
The two sides of the arguments are:

An individual may make use of a tiered service system to cater to the customers in their organization because it helps in satisfying customers by rewarding them.
An individual may not make use of a tiered service system to cater to the customers in their organization because it makes differentiation among customers and provides different services to different customers.

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