In what ways is a diverse global workforce good for customers, employees, and the organization?

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In what ways is a diverse global workforce good for customers, employees, and the organization?

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In what ways is a diverse global workforce good for customers, employees, and the organization?

Explanation & AnswerSolution by a verified expert

Explanation
The following are benefited by a diverse workforce in the following manner:

Customers: The customers may be able to connect with the employee belonging to their own culture and discuss their needs and issues. This helps the customers get their demands, needs, and preferences fulfilled. This further helps get a positive response in terms of customer care.
Employees: Diverse employees working together get to learn about various cultures from around the world and may be able to learn to respect one another's culture. This may help create a healthy work environment. The employees may learn about different cultures, may be able to think in a diverse manner about what the customers from diverse backgrounds may prefer, and may be able to serve them as needed.
Organization: The organization's employees learn to respect various cultures and traditions. The diverse workforce may provide diverse ways of carrying out a task and diverse minds may increase the satisfaction level of the customers. The organization may be able to generate extraordinary results if diverse minds work together in it. When an organization is able to meet the needs of a diverse customer base, it earns a competitive advantage over its rivals.
Sample Response
In the following manner, diversity of the workforce may be helpful to the following:

Customers: The customers may be able to communicate their needs and problems easily to the employee who knows about the culture of the customer.
Employees: The employees may learn to respect other cultures and may be able to fulfill the customer needs as per the concerned culture.
Organization: The organization may be more productive when employees are from diverse backgrounds as they can serve diverse customers too.

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