1
Explanation
The following are the inefficiencies that are determined by the emergency medical aid:

Long waiting hours were because the urban section was loaded with work while the rural employees had mostly idle hours. So, the higher workload resulted in long waiting hours.
The job structure was not as it should be. Urban employees had to work for 24 hours, which resulted in higher dissatisfaction levels and, ultimately, increasing the turnovers.
The wage structure that was designed was not satisfactory as the rural employees were idle most of the time and received enough pay, while the urban employees were not paid enough for the services that they provided.
Changing the shift duration to 12 hours from 24 hours, providing the employees with preferred location, and increasing the number of the ambulances during crest demands were incorporated as a part of the job redesign.

These steps reduced the response time and the above-mentioned inefficiencies resulting in a more efficient system. This positively impacted the efficiency of the employees because of the rise in their motivation levels.

Sample Response
Below-mentioned are the inabilities that are determined by emergency medical aid:

Long waiting hours
Inappropriate job design
Inappropriate wage structure
The job redesign was done by changing the shift timings and duration. It provided the employees with the choice of location, and increase in the number of the ambulances during crest demands.

This reduced the response time by reducing the above-mentioned inabilities and made the system more efficient resulting in more effective employee performance.

2
Explanation
The following are the inabilities that are diagnosed by the emergency unit:

The department encountered a huge increase in the infection percentage related to the collected blood samples. This issue was difficult to resolve even when excessive training was given to the staff because the staff lacked specialization.
The diagnosed issues led to an increase in turnover. This was because the staff got demotivated and dissatisfied with the training that was provided.
The job redesign was done by appointing the staff to contribute some of their time in analyzing the blood sample kits and study the guidelines sheet.

An expert was appointed to study the blood draws as no specialization was available. The expert and the staff would study and analyze the issue and come to effective solutions.

Redesigning resulted in decreasing the blood infection rate because of the expert attention toward the issue.

The department staff, especially nurses and technicians, were able to contribute the saved time to provide better services to the patients. This gave the staff a feeling of satisfaction and motivated them to work effectively.

Sample Response
Below-mentioned are the inabilities determined by the emergency unit:

Increased infection percentage related to blood samples.
High turnover because of improper training to the hospital staff.
The job was redesigned by asking the staff to invest some time to study the supplies of the kit and the guidelines sheet.

The redesign also focused on appointing experts to test blood samples by conducting the blood drawing process.

The above redesign resulted in decreasing the infection percentage and the department staff, particularly nurses and technicians, was able to invest the saved time in the patients' care.