Poor Planning for Robots
1. Suppose a company receives orders by e-mail and has employees read the orders and enter data about each one into a spreadsheet for the billing department and a planning system for the production department. Then the employees generate e-mail messages to each customer to acknowledge each order. Would you describe this process as efficient? Why or why not?
Evidence supporting the argument that the procedure followed by the company for orders may be effective is as follows:
The firm that utilizes human capital may benefit because humans can analyze data. For instance, a firm can prioritize orders to be dealt with as per requirement.
The entity can efficiently utilize its time by giving immediate responses to those customers who need the product within a certain time limit. As robots cannot analyze data better than humans, a firm can select this procedure.
Evidence supporting the argument that the procedure followed by the company for orders may not be effective is as follows:
As the procedure seems complex, a firm can opt for robots to note the orders to save time in recording the information in a short span.
A firm may not allow humans in the operations because of the errors that can be committed because of reasons such as the fatigue of humans and the burden of work.
An organization gets its orders via emails, and workers record the data about the order into a spreadsheet.
The two sides of the argument are as follows:
The procedure followed by the company for orders may be effective because of humans may give quick response to clients.
The procedure followed by the company for orders may not be effective as the work by humans may lack accuracy and robots make fewer errors.
The considerations before a shift in processes by the organization can be explained as follows:
An organization may need to categorize the steps in the processes because it gives a blueprint about which process could be automated and which may not be operated by robots. For instance, a robot may not give a reply to a customer's query in an efficient manner.
An organization may need to understand the dependency of automation on human operation because all the processes may not be performed without the help of a human. For instance, a robot may not find loopholes in the automated process.
The organization may consider the following points in implementing robots in operation processes:
The organization may classify all the functions required in a process.
The organization may find the dependency of the humans required after automating processes.