Survey two or three family members and friends to see if they would like to work as a home-agent and why.
Survey two or three family members and friends to see if they would like to work as a home-agent and why. From your discussions, record in your journal some pros and cons of working with customers out of your home.
Evidence to support that the individuals may prefer working as agents from home:
Agents working from home can give their attention to work and the tasks at home. The agents may work under a flexible schedule which may provide an appropriate work-life balance.
Agents may be able to save travel expenses from their income and be more satisfied and work longer in the organization as they prefer spending time with their friends and family if they are paid for working from home.
Evidence to support that the individuals may not prefer working as agents from home:
There are various benefits and incentives provided by the companies, such as insurance, retirement benefits, or tax benefits. Agents working from home may get deprived of such benefits.
Agents working from home may not be able to focus completely at work as there may be distractions from individuals at home. The agents may not develop an interest in working with the company without being provided any benefits and may leave the organization within a short period.
The following merits may be listed for working as agents outside the home:
The agents working from outside the home may get various benefits, such as retirement benefits, claims for wages that remain unpaid, and other safety benefits.
The agents may gain better exposure to the job when working outside because the agents may get to interact with more people and learn better. There may be more productivity as there may be fewer distractions from family members at home.
The following demerits may be listed for working as agents outside the home:
The agents working from outside the home may have to work for a fixed number of hours and cannot work as per their convenience. The agents may face issues in maintaining a work-life balance.
The agents may face increased levels of stress while working in the office. The pressure of achieving tasks, goals, and objectives might be experienced by agents. The agents might face a situation of stress when monitored by managers at the office.
There may be two sides to the argument:
The individuals may prefer working as agents from home because the agents may get flexibility in terms of working schedules and save costs.
The individuals may not prefer working as agents from home because the agents may be distracted and not get the required benefits and incentives of the company.
The following advantages may be discovered for working as agents outside the home:
The agents may get the required benefits from the company.
The agents may focus more on work compared to tasks at home.
The following disadvantages may be discovered for working as agents outside the home:
Lesser or no flexibility in working schedule
Increased levels of stress at the workplace