You are in a meeting when a manager says, “Sales are down. I think we need to train all of our salespeople in relationship selling.” This approach to problem solving is flawed because _____.
the problem has not been defined
only one solution is presented
the manager is making assumptions about the cause of the problem
all of the above
Answer
all of the above
There might be several reasons as to why sales are decreasing and not necessarily to mean that the representatives are failing in terms of relationship selling
Explanation
When such an issue is identified, it is always good to avoid assuming the causes, rather, focus on ensuring that there is keen look on the matter to establish the real problem, at the same time involving all people to avoid any probable fear of changes or some other modifications. The manager just assumed the problem and also, the solution suggested is centered on one single problem and solution which is rather not encouraged
