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The impasse is a situation in which both parties cannot give a unified judgment.

Explanation
In a certain company, a situation of impasse occurred when the workers asked for retirement benefits for the service while management argued that there was no clause for retirement benefits in the company policy.
This situation of the impasse was resolved by conducting mediation. A mediator was appointed. Mediator listened to the concerns of both the parties and gave a judgment to settle the issue.
The result of the mediation process was that the management of the company was asked to make changes in the company policy. Changes were made and a new clause of retirement benefits was added. This clause mentioned that all those employees working for ten years or above will be considered for the benefits.
Verified Answer
The workers demanded retirement benefits while management of the company had a policy of no retirement benefits.
The impasse was handled by the mediation process.
Retirement benefits were given to workers working for more than ten years with the company.